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Share of complaints that ended with money back
0.82%
Of the 122 complaints recorded against Albert Corporation in the CFPB database, 1 were closed with monetary relief. Read this as one figure from a public dataset, not a grade: it is not adjusted for how many customers or loans a company has, its product mix, complaint severity, or how each firm classifies its responses — so it should not be read as this lender treating people better or worse than another.
Issue categories as selected by borrowers on the CFPB complaint form.
| Issue | Complaints | Share |
|---|---|---|
| Can't stop withdrawals from your bank account | 33 | 27.0% |
| Charged fees or interest you didn't expect | 21 | 17.2% |
| Money was taken from your bank account on the wrong day or for the wrong amount | 20 | 16.4% |
| Unexpected fees | 7 | 5.7% |
| Confusing or misleading advertising or marketing | 6 | 4.9% |
| Issues with repayment | 6 | 4.9% |
The outcome the CFPB recorded for each complaint after the company responded.
| Outcome | Complaints | Share |
|---|---|---|
| Closed with explanation The company stated its position; nothing changed for the borrower. | 121 | 99.2% |
| Closed with monetary relief Money was returned. | 1 | 0.8% |
You can withdraw permission for any company to debit your account, and instruct your bank to block the payment. Neither step needs the lender’s agreement, and neither depends on whether you still owe the money.
Top states by complaint volume. Each links to that state’s law page.
| State | Complaints |
|---|---|
| California | 15 |
| Florida | 13 |
| Texas | 12 |
| Pennsylvania | 10 |
| New York | 7 |
| Georgia | 5 |
| North Carolina | 5 |
| Illinois | 4 |
Verbatim from complaints filed against Albert Corporation in the CFPB database. XX and XXXX are the Bureau’s own redactions of personal details. These are allegations by borrowers, published by the CFPB — not findings, and not necessarily accepted by the company.
I am requesting reimbursement for all membership charges assessed to my account because I never knowingly enrolled in or intended to maintain this membership. I discovered that Albert had been billing me for a membership that I was unaware of. I contacted Albert customer service on XX/XX/year>, after experiencing difficulty obtaining a…Confusing or misleading advertising or marketing · complaint filed 2026-07-09
I have multiple conversations with this company revoking permission to debit my account, I have all proof of conversations and multiple demands they do not debit my account and XXXX times now they have continued to debit my account and will not provide any more informationCan't stop withdrawals from your bank account · complaint filed 2026-07-08
On XX/XX/XXXX, XXXX withdrew the entire balance of my XXXX XXXX checking account in the amount of {$14.00} by way of my stored debit card. This is unusual for XXXX to take the entire available balance. In previous small dollar withdrawals, XXXX withdrew whole dollar amounts only. Within minutes of the {$14.00} XXXX withdrawal, an…Issues with repayment · complaint filed 2026-07-04
More complaints does not mean worse. A company serving millions of borrowers will collect more complaints than one serving thousands, whatever the quality of either. That is why the headline figure is a rate — the share of complaints that end with money back — not a count. The rate already adjusts for how many people complained.
A complaint is also an allegation, not a finding. The CFPB does not verify what borrowers write, and neither do we.
The complaint counts, resolution outcomes, issue and state breakdowns on this page come straight from the CFPB Consumer Complaint Database (a public federal dataset of 15,188,499 complaints filed since 2011; retrieved 3 August 2026) and refresh from that API — no editorial judgement is applied to those numbers. The regulatory-action, rent-a-bank and SEC-filing sections, the lender’s classification and description, and the company-name matching are researched and reviewed by hand, and dated where shown.
Complaints are published after the company responds or after 15 days, whichever comes first. The CFPB does not verify borrowers’ accounts, and a complaint is not a finding of wrongdoing. The database is not a statistical sample of all customer experience. Search the full database →
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