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Share of complaints that ended with money back
1.49%
Of the 470 complaints recorded against Community Choice Financial in the CFPB database, 7 were closed with monetary relief. Read this as one figure from a public dataset, not a grade: it is not adjusted for how many customers or loans a company has, its product mix, complaint severity, or how each firm classifies its responses — so it should not be read as this lender treating people better or worse than another.
Issue categories as selected by borrowers on the CFPB complaint form.
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest I didn't expect | 105 | 22.3% |
| Received a loan I didn't apply for | 59 | 12.6% |
| Can't contact lender | 53 | 11.3% |
| Struggling to pay your loan | 52 | 11.1% |
| Can't stop charges to bank account | 40 | 8.5% |
| Charged bank acct wrong day or amt | 28 | 6.0% |
The outcome the CFPB recorded for each complaint after the company responded.
| Outcome | Complaints | Share |
|---|---|---|
| Closed with explanation The company stated its position; nothing changed for the borrower. | 454 | 96.6% |
| Closed with monetary relief Money was returned. | 7 | 1.5% |
| Closed Closed with no category recorded. | 5 | 1.1% |
| Closed with non-monetary relief A non-cash fix (e.g. a correction or a stopped practice). | 4 | 0.9% |
You can withdraw permission for any company to debit your account, and instruct your bank to block the payment. Neither step needs the lender’s agreement, and neither depends on whether you still owe the money.
Top states by complaint volume. Each links to that state’s law page.
| State | Complaints |
|---|---|
| California | 104 |
| Ohio | 64 |
| Texas | 52 |
| Tennessee | 27 |
| Virginia | 25 |
| Alabama | 20 |
| South Carolina | 19 |
| Louisiana | 14 |
Verbatim from complaints filed against Community Choice Financial in the CFPB database. XX and XXXX are the Bureau’s own redactions of personal details. These are allegations by borrowers, published by the CFPB — not findings, and not necessarily accepted by the company.
On around XX/XX/XXXX, XXXX applied for a Payday Loan for {$200.00} and charge was {$35.00} fees. I contacted Facility Managers that was going through a Family Financial Hardship during Covid19 Pandemic issues after I received the payday loan and plus also I lost or stolen checks. In which I notified XXXX XXXX and Bank Managers Closed my…Struggling to pay your loan · complaint filed 2022-01-12
I, sent an ACH CANCELATION REQUEST VIA EMAIL on XX/XX/XXXX, informed this company that I am not able to pay at this time because of financial reasons and complications with my benefits. I, gave them more information than I, should have. I, received a reply email from a account representative who advised me that my account records…Can't stop withdrawals from your bank account · complaint filed 2021-11-26
I took out a loan for XXXX, but I made a XXXX dollar payment online. On XX/XX/XXXX, Cash Central tried to take XXXX out of my husbands and my account, but our bank thought it was a fraudulent transaction. Cash Central collection dept is contacting me and telling me to call them so they can charge me extra for my account being past due or…Struggling to pay your loan · complaint filed 2021-11-12
More complaints does not mean worse. A company serving millions of borrowers will collect more complaints than one serving thousands, whatever the quality of either. That is why the headline figure is a rate — the share of complaints that end with money back — not a count. The rate already adjusts for how many people complained.
A complaint is also an allegation, not a finding. The CFPB does not verify what borrowers write, and neither do we.
The complaint counts, resolution outcomes, issue and state breakdowns on this page come straight from the CFPB Consumer Complaint Database (a public federal dataset of 15,188,499 complaints filed since 2011; retrieved 3 August 2026) and refresh from that API — no editorial judgement is applied to those numbers. The regulatory-action, rent-a-bank and SEC-filing sections, the lender’s classification and description, and the company-name matching are researched and reviewed by hand, and dated where shown.
Complaints are published after the company responds or after 15 days, whichever comes first. The CFPB does not verify borrowers’ accounts, and a complaint is not a finding of wrongdoing. The database is not a statistical sample of all customer experience. Search the full database →
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