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Share of complaints that ended with money back
0.0%
Of the 292 complaints recorded against Credit Fresh Holdings in the CFPB database, 0 were closed with monetary relief. Read this as one figure from a public dataset, not a grade: it is not adjusted for how many customers or loans a company has, its product mix, complaint severity, or how each firm classifies its responses — so it should not be read as this lender treating people better or worse than another.
Issue categories as selected by borrowers on the CFPB complaint form.
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 169 | 57.9% |
| Struggling to pay your loan | 37 | 12.7% |
| Problem with the payoff process at the end of the loan | 25 | 8.6% |
| Problem when making payments | 24 | 8.2% |
| Problem with additional add-on products or services | 9 | 3.1% |
| Incorrect information on your report | 7 | 2.4% |
The outcome the CFPB recorded for each complaint after the company responded.
| Outcome | Complaints | Share |
|---|---|---|
| Closed with explanation The company stated its position; nothing changed for the borrower. | 288 | 98.6% |
| In progress Not yet resolved at the time of this snapshot. | 4 | 1.4% |
You can withdraw permission for any company to debit your account, and instruct your bank to block the payment. Neither step needs the lender’s agreement, and neither depends on whether you still owe the money.
Top states by complaint volume. Each links to that state’s law page.
| State | Complaints |
|---|---|
| Texas | 55 |
| Florida | 51 |
| Ohio | 17 |
| Arizona | 16 |
| Georgia | 14 |
| Pennsylvania | 14 |
| Michigan | 13 |
| North Carolina | 10 |
Verbatim from complaints filed against Credit Fresh Holdings in the CFPB database. XX and XXXX are the Bureau’s own redactions of personal details. These are allegations by borrowers, published by the CFPB — not findings, and not necessarily accepted by the company.
I signed up on credit fresh to get some money to help me get through the week i wasnt paid and I was approved up to {$2000.00}. I then proceeded to take out {$700.00} transferred into my bank account but it never showed up and they are saying i owe them {$700.00}.Charged fees or interest you didn't expect · complaint filed 2026-05-26
Ive paid XXXX. Towards the loan. The credit balance is XXXX. That could take 10 years. I took this out to avoid eviction. Im in hardship I cant afford it. The Fess are to excessive. Ive attached.Charged fees or interest you didn't expect · complaint filed 2026-05-17
I am filing a complaint against CreditFresh regarding concerns about the accuracy, transparency, and validation of my account balance and fees associated with my account. On or around XX/XX/XXXX I opened an account with CreditFresh. I made {$190.00} payments toward the account totaling approximately {$2300.00} During this time, I noticed…Charged fees or interest you didn't expect · complaint filed 2026-05-13
More complaints does not mean worse. A company serving millions of borrowers will collect more complaints than one serving thousands, whatever the quality of either. That is why the headline figure is a rate — the share of complaints that end with money back — not a count. The rate already adjusts for how many people complained.
A complaint is also an allegation, not a finding. The CFPB does not verify what borrowers write, and neither do we.
The complaint counts, resolution outcomes, issue and state breakdowns on this page come straight from the CFPB Consumer Complaint Database (a public federal dataset of 15,188,499 complaints filed since 2011; retrieved 3 August 2026) and refresh from that API — no editorial judgement is applied to those numbers. The regulatory-action, rent-a-bank and SEC-filing sections, the lender’s classification and description, and the company-name matching are researched and reviewed by hand, and dated where shown.
Complaints are published after the company responds or after 15 days, whichever comes first. The CFPB does not verify borrowers’ accounts, and a complaint is not a finding of wrongdoing. The database is not a statistical sample of all customer experience. Search the full database →
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