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Share of complaints that ended with money back
2.86%
Of the 978 complaints recorded against CURO Intermediate Holdings in the CFPB database, 28 were closed with monetary relief. Read this as one figure from a public dataset, not a grade: it is not adjusted for how many customers or loans a company has, its product mix, complaint severity, or how each firm classifies its responses — so it should not be read as this lender treating people better or worse than another.
This company is publicly traded (CURO). These figures are stated in its own annual report (FY2022 Form 10-K) — not our estimates.
CURO's last public annual report was for FY2022. It filed Chapter 11 in March 2024, emerged as a private company in July 2024, and no longer files with the SEC — so these are its final disclosed figures.
Read the FY2022 Form 10-K on SEC EDGAR →Issue categories as selected by borrowers on the CFPB complaint form.
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 263 | 26.9% |
| Struggling to pay your loan | 126 | 12.9% |
| Received a loan you didn't apply for | 126 | 12.9% |
| Incorrect information on your report | 51 | 5.2% |
| Problem with the payoff process at the end of the loan | 42 | 4.3% |
| Can't stop charges to bank account | 41 | 4.2% |
The outcome the CFPB recorded for each complaint after the company responded.
| Outcome | Complaints | Share |
|---|---|---|
| Closed with explanation The company stated its position; nothing changed for the borrower. | 881 | 90.1% |
| Closed Closed with no category recorded. | 56 | 5.7% |
| Closed with monetary relief Money was returned. | 28 | 2.9% |
| Closed with non-monetary relief A non-cash fix (e.g. a correction or a stopped practice). | 13 | 1.3% |
You can withdraw permission for any company to debit your account, and instruct your bank to block the payment. Neither step needs the lender’s agreement, and neither depends on whether you still owe the money.
Top states by complaint volume. Each links to that state’s law page.
| State | Complaints |
|---|---|
| Texas | 273 |
| California | 173 |
| Tennessee | 57 |
| Louisiana | 38 |
| Nevada | 38 |
| Missouri | 36 |
| Kansas | 33 |
| Ohio | 30 |
Verbatim from complaints filed against CURO Intermediate Holdings in the CFPB database. XX and XXXX are the Bureau’s own redactions of personal details. These are allegations by borrowers, published by the CFPB — not findings, and not necessarily accepted by the company.
I received a personal loan from XXXX XXXX XXXX XXXX XXXX XXXX and was unable to make the required payments. Instead of mediation they proceeded to enter a claim with the district court of XXXX XXXX. I can either appeal for {$250.00} or wait until my check is possibly garnished, which could result in me losing my job. Additionally, after…Struggling to pay your loan · complaint filed 2026-05-11
We paid off this loan in XXXX and the company never released a lien on our home. We found out the lien still existed in late XXXX so we had to track down the lawfirm and found out we still owed fees. We paid the fees and a Lien Release was sent to the company on XXXX XXXX XXXX but it still hasn't been released. I am told they are still…Problem with the payoff process at the end of the loan · complaint filed 2026-03-30
Under the 7-7-7 Rule of law, this company named 1st heritage keeps contacting me over 30 times a month. Ive reached out and told them numerous times that Im not able to pay the debt right now and theyre constantly harassing me. If I respond to their call it gets worse.Struggling to pay your loan · complaint filed 2025-10-22
More complaints does not mean worse. A company serving millions of borrowers will collect more complaints than one serving thousands, whatever the quality of either. That is why the headline figure is a rate — the share of complaints that end with money back — not a count. The rate already adjusts for how many people complained.
A complaint is also an allegation, not a finding. The CFPB does not verify what borrowers write, and neither do we.
The complaint counts, resolution outcomes, issue and state breakdowns on this page come straight from the CFPB Consumer Complaint Database (a public federal dataset of 15,188,499 complaints filed since 2011; retrieved 3 August 2026) and refresh from that API — no editorial judgement is applied to those numbers. The regulatory-action, rent-a-bank and SEC-filing sections, the lender’s classification and description, and the company-name matching are researched and reviewed by hand, and dated where shown.
Complaints are published after the company responds or after 15 days, whichever comes first. The CFPB does not verify borrowers’ accounts, and a complaint is not a finding of wrongdoing. The database is not a statistical sample of all customer experience. Search the full database →
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