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Share of complaints that ended with money back
0.0%
Of the 231 complaints recorded against Select Management Resources in the CFPB database, 0 were closed with monetary relief. Read this as one figure from a public dataset, not a grade: it is not adjusted for how many customers or loans a company has, its product mix, complaint severity, or how each firm classifies its responses — so it should not be read as this lender treating people better or worse than another.
Issue categories as selected by borrowers on the CFPB complaint form.
| Issue | Complaints | Share |
|---|---|---|
| Struggling to pay your loan | 68 | 29.4% |
| Charged fees or interest you didn't expect | 51 | 22.1% |
| Vehicle was repossessed or sold the vehicle | 43 | 18.6% |
| Problem with the payoff process at the end of the loan | 30 | 13.0% |
| Vehicle was damaged or destroyed the vehicle | 13 | 5.6% |
| Loan payment wasn't credited to your account | 8 | 3.5% |
The outcome the CFPB recorded for each complaint after the company responded.
| Outcome | Complaints | Share |
|---|---|---|
| Closed with non-monetary relief A non-cash fix (e.g. a correction or a stopped practice). | 200 | 86.6% |
| Closed with explanation The company stated its position; nothing changed for the borrower. | 31 | 13.4% |
You can withdraw permission for any company to debit your account, and instruct your bank to block the payment. Neither step needs the lender’s agreement, and neither depends on whether you still owe the money.
Top states by complaint volume. Each links to that state’s law page.
| State | Complaints |
|---|---|
| Texas | 61 |
| Ohio | 28 |
| Virginia | 20 |
| Kansas | 18 |
| Arizona | 9 |
| Wisconsin | 6 |
| Illinois | 5 |
| Mississippi | 5 |
Verbatim from complaints filed against Select Management Resources in the CFPB database. XX and XXXX are the Bureau’s own redactions of personal details. These are allegations by borrowers, published by the CFPB — not findings, and not necessarily accepted by the company.
" I have a title loan with this company and have maintained continuous, active personal auto insurance for the entire duration of the loan. Despite this, the company improperly charged my account an unauthorized {$2000.00} 'Insurance Lacking ' ( Collateral Protection Insurance ) fee. After I provided proof of my continuous personal…Charged fees or interest you didn't expect · complaint filed 2026-07-08
I called into the company to get total pay off amount and was told that I still owed over XXXX after making XXXX payments in the amount of XXXX and I didnt understand why and then I was told that XXXX of my payment every month goes to cover full coverage insurance. I didnt sign anything agreeing to that and if the state doesnt make me…Charged fees or interest you didn't expect · complaint filed 2026-07-08
On XX/XX/XXXX, I took out a vehicle title loan of {$910.00} secured by my XXXX XXXX XXXX. I never made a payment. The lender claims a Notice of Right to Cure Default was mailed XXXX XXXX, 2025. However, XXXX certified mail XXXX records confirm the notice was not accepted by XXXX until XX/XX/XXXX, arrived at my local distribution center…Vehicle was repossessed or sold the vehicle · complaint filed 2026-06-08
More complaints does not mean worse. A company serving millions of borrowers will collect more complaints than one serving thousands, whatever the quality of either. That is why the headline figure is a rate — the share of complaints that end with money back — not a count. The rate already adjusts for how many people complained.
A complaint is also an allegation, not a finding. The CFPB does not verify what borrowers write, and neither do we.
The complaint counts, resolution outcomes, issue and state breakdowns on this page come straight from the CFPB Consumer Complaint Database (a public federal dataset of 15,188,499 complaints filed since 2011; retrieved 3 August 2026) and refresh from that API — no editorial judgement is applied to those numbers. The regulatory-action, rent-a-bank and SEC-filing sections, the lender’s classification and description, and the company-name matching are researched and reviewed by hand, and dated where shown.
Complaints are published after the company responds or after 15 days, whichever comes first. The CFPB does not verify borrowers’ accounts, and a complaint is not a finding of wrongdoing. The database is not a statistical sample of all customer experience. Search the full database →
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