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Share of complaints that ended with money back
0.0%
Of the 349 complaints recorded against Uprova Credit, LLC in the CFPB database, 0 were closed with monetary relief. Read this as one figure from a public dataset, not a grade: it is not adjusted for how many customers or loans a company has, its product mix, complaint severity, or how each firm classifies its responses — so it should not be read as this lender treating people better or worse than another.
Issue categories as selected by borrowers on the CFPB complaint form.
| Issue | Complaints | Share |
|---|---|---|
| Charged fees or interest you didn't expect | 195 | 55.9% |
| Struggling to pay your loan | 71 | 20.3% |
| Problem with the payoff process at the end of the loan | 18 | 5.2% |
| Getting the loan | 16 | 4.6% |
| Problem when making payments | 10 | 2.9% |
| Received a loan you didn't apply for | 7 | 2.0% |
The outcome the CFPB recorded for each complaint after the company responded.
| Outcome | Complaints | Share |
|---|---|---|
| Closed with explanation The company stated its position; nothing changed for the borrower. | 347 | 99.4% |
| In progress Not yet resolved at the time of this snapshot. | 2 | 0.6% |
You can withdraw permission for any company to debit your account, and instruct your bank to block the payment. Neither step needs the lender’s agreement, and neither depends on whether you still owe the money.
Top states by complaint volume. Each links to that state’s law page.
| State | Complaints |
|---|---|
| California | 64 |
| Illinois | 40 |
| Washington | 34 |
| Florida | 33 |
| Georgia | 27 |
| New Jersey | 18 |
| Massachusetts | 17 |
| Texas | 16 |
Verbatim from complaints filed against Uprova Credit, LLC in the CFPB database. XX and XXXX are the Bureau’s own redactions of personal details. These are allegations by borrowers, published by the CFPB — not findings, and not necessarily accepted by the company.
I am writing to formally dispute the lending practices associated with my loan issued by Uprova Credit , LLC. After reviewing my loan agreement, I believe the terms of this loan are predatory, unconscionable, and inconsistent with the principles of fair lending. My loan provides {$2400.00} in principal, yet requires repayment of…Struggling to pay your loan · complaint filed 2026-07-13
I am submitting this complaint against Uprova because I believe its lending practices are predatory and unfair. The loan I received carried an extraordinarily high interest rate that I understand to be the equivalent of nearly 600 %. I believe these terms are excessive and place borrowers into a cycle of debt that is extremely difficult…Charged fees or interest you didn't expect · complaint filed 2026-07-09
On XX/XX/year>, I applied for a personal loan with Uprova Credit , LLC. My application was denied, and I received an adverse action notice stating that the principal reason for the denial was : Not paid by direct deposit. I am filing this complaint because I question whether this adverse action notice complies with the XXXX XXXX XXXX…Getting the loan · complaint filed 2026-07-08
More complaints does not mean worse. A company serving millions of borrowers will collect more complaints than one serving thousands, whatever the quality of either. That is why the headline figure is a rate — the share of complaints that end with money back — not a count. The rate already adjusts for how many people complained.
A complaint is also an allegation, not a finding. The CFPB does not verify what borrowers write, and neither do we.
The complaint counts, resolution outcomes, issue and state breakdowns on this page come straight from the CFPB Consumer Complaint Database (a public federal dataset of 15,188,499 complaints filed since 2011; retrieved 3 August 2026) and refresh from that API — no editorial judgement is applied to those numbers. The regulatory-action, rent-a-bank and SEC-filing sections, the lender’s classification and description, and the company-name matching are researched and reviewed by hand, and dated where shown.
Complaints are published after the company responds or after 15 days, whichever comes first. The CFPB does not verify borrowers’ accounts, and a complaint is not a finding of wrongdoing. The database is not a statistical sample of all customer experience. Search the full database →
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